Delivery
FREE UK Standard 2 - 5 working day delivery to postcodes in mainland England, Wales and Scotland.
For the Scottish Highlands and offshore islands, please contact us first for a quote as a surcharge will apply. Please note, we have temporarily suspended deliveries to NI.
We use various couriers to give us the flexibility to ensure that your delivery reaches you in perfect condition. Deliveries are not made on bank holidays, so please allow extra time for your order to arrive at these times, especially during the Easter and Christmas periods.
Orders are delivered either as parcels or on pallets.
Parcels are normally delivered to door. Parcel delivery drivers may leave parcels with a neighbour, leave in a safe place or deliver to a local collection point; either at a local depot or shop, if no-one is available to take delivery at the specified address.
Pallets are normally used for large, heavy or fragile items and when the number of items on an order makes delivery more efficient via a pallet service. (Pallet remains with customer)
Pallet deliveries are made to an accessible kerbside location on firm ground near to the delivery address.
Returns
We operate a 30 day returns policy, so if you’re not completely satisfied with your purchase, you can return your order within 30 days of receiving it.
Please contact our Customer Service team to authorise your return.
Alternatively, you may email them at support@radiatorking.co.uk at any time. We aim to respond to all messages within 1 working day.
Full details of our returns policy can be found here.